0qqq Privacy Policy

0qqq ("we", "our") operates a safe and trustworthy online entertainment platform for users in Bangladesh. This Privacy Policy explains what information we collect when you visit our website 0qqq.cam, create an account, or use our services — and how we use that information and keep it secure.

By using our services, you are giving your consent to this privacy policy. If you do not agree with any condition of this policy, please refrain from using our services and contact our support team.

This policy applies only to the 0qqq.cam website and the services connected to it. It does not apply to third-party websites or services.

Personally Identifiable Information

When you register or log in to our platform, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID number or passport number (for identity verification)
• Mobile banking account details (bKash, Nagad, Rocket, Upay)
• Residential address

Usage Information

We also automatically collect certain technical information, which includes:

• IP address and device type
• Browser type and version
• Activity logs on the platform (login time, game play history)
• Transaction information (deposit and withdrawal records)
• Information collected from cookies and similar tracking technologies

Voluntary Information

When you contact our live chat support or submit a complaint, we also store the information you provide. This information is used only to resolve your issue and improve service quality.

Service Delivery and Management

We use the collected information for the following purposes:

• To create and manage your account
• To confirm age verification (for persons aged 21 or above only)
• To complete deposit and withdrawal processes
• To manage bonuses and promotions
• To provide 24/7 customer support in Bengali

Security and Fraud Prevention

We use your information to keep our platform secure and to prevent fraudulent activity. This includes account verification, transaction monitoring, and detection of suspicious activity. This process ensures the security of your money and information.

Service Quality Improvement

By analysing your usage patterns, we continuously improve our game library, payment experience, and overall platform quality. Information used for analysis is always used in anonymised or aggregated form.

Communication and Notifications

We may send important account notifications, transaction confirmations, and security alerts to the email address you provided. If you do not wish to receive promotional emails, you may request at any time through the support team to turn off this service.

What Cookies Are and Why They Are Used

Cookies are small text files that our website stores on your device. They are used to improve your browsing experience, remember your login status, and save your preferences.

We use the following types of cookies:

• Essential cookies: Required for the website to function properly.
• Functional cookies: To remember your preferences and settings.
• Analytical cookies: To understand and improve site usage.
• Security cookies: For fraud detection and session protection.

You can control cookies from your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

Sharing Information with Third Parties

0qqq does not sell or rent your personal information to any third party. However, in certain circumstances we may share your information with the following parties:

• Payment processors: To complete transactions via bKash, Nagad, Rocket, and Upay.
• Identity verification services: For fraud prevention and KYC processes.
• Technology service providers: For cloud hosting and server management, who operate under strict confidentiality agreements.
• Game software providers: To ensure game fairness and accuracy (limited and necessary information only).

Legal Obligations

We may be required to disclose your information to comply with a court order, a lawful request from law enforcement, or applicable law. Information may also be disclosed to protect the safety of our users or the general public.

Technical Security

0qqq uses industry-standard technology to keep your personal information secure. Our technical security measures include:

• SSL encryption: All data transferred between your browser and our servers is encrypted.
• Password hashing: Your password is never stored directly — only an encrypted hash is stored.
• Two-factor verification: An additional security layer for high-value transactions.
• Regular security audits: Periodic checks to identify system vulnerabilities.
• Firewall and intrusion detection: Server-level protection.

Steps in Case of a Data Breach

If your personal information is compromised for any reason, we will notify you by email as quickly as possible and advise you on the necessary steps to take. Our security team will investigate the incident and take measures to prevent recurrence in the future.

Retention Policy

We retain your information for as long as your account is active or as needed to provide services. Even after your account is closed, certain information may be retained for the following reasons:

• To fulfil legal obligations
• For dispute resolution and contract enforcement
• For fraud prevention and security purposes
• To maintain records of financial transactions

We do not retain any information beyond what applicable law requires. Once the need has passed, information is securely deleted or anonymised.

Your Rights Regarding Your Information

As a user of 0qqq, you have the following rights:

• Right to access information: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or outdated information.
• Right to deletion: In certain circumstances, you may request deletion of your personal information.
• Right to restrict processing: You may object to the use of your information for specific purposes.
• Right to portability: You may request a copy of your information.

To exercise these rights, please contact us via live chat or email: [email protected]

Protection of Minors

0qqq is for persons aged 21 or above only. We do not knowingly collect or process information from any minor. If any user is found to be a minor, their account will be closed immediately and the associated information will be deleted.

Notice of Changes

We reserve the right to update this privacy policy at any time. For significant changes, we will notify you by email and display a clear notice on the website. The "Last updated" date at the top of the policy always reflects the date of the most recent revision.

If you continue using our services after a policy change, you will be considered to have given your consent to the new policy. We therefore recommend that you check this page regularly.

Privacy Complaints and Enquiries

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our privacy team will respond to your request as quickly as possible.

• Email: [email protected]
• Live Chat: Active in Bengali 24/7

For privacy-related requests, please write "Privacy Request" in the subject line of your email so our team can identify your matter quickly.

Related Policies and Terms

Alongside this privacy policy, we recommend reading our other policies as well:

• Terms and Conditions — Full terms of service use
• Responsible Gaming — Safe and responsible gaming guidelines
• FAQ — Common questions and answers